Course Overview

This new program for 2020 is a combination of C-IQ ® and the FIREUP Coaching model REACH which stands for Rapport, Explore, Action, Clarify and Honour.

We piloted the program with a large Aged Care Organisation in 2019 with outstanding results. Participants were rating it as the best training they had ever attended and the organisation has created an online version to enable the reinforcement of the learning going forward.

We can customise to your context-based around this general outline

Course Structure

Program outline for a day

Morning Session:

  • Understanding the neuroscience behind conversations and what constitutes Conversational Intelligence©
  • Review of pre-reading and overview of how to have better conversations
  • Priming a conversation for trust – Theory and practical exercise
  • Planning your approach – informational/directive/collaborative
  • Utilising power and authority appropriately
  • Planning for the conversation
  • Template for Performance Conversations – REACH quick reference
  • The Coaching and C-IQ ® approach in action – practice in pairs
  • Wrap up and recommendations for further reading/podcasts

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